Privacy policy

Last updated November 10, 2026

Tradewind is software that helps small service businesses (like landscapers) handle leads, quotes, jobs, invoices and their website. It's run by Infinite Discoveries LLC (“we”). This page explains, in plain English, what information Tradewind handles and why.

Who this applies to

• Business owners and their staff who log in to Tradewind.
• Their customers, whose details the business enters, or who fill in the business's website quote form or chat.

Each business controls its own customer information. We store and process it on their behalf so the app works.

What we collect

• Login details: email address and a password (stored only as a secure scrambled version; we can't see it).
• Business details: business name, phone, email, address, prices, terms, website content and photos.
• Customer details: names, phone numbers, emails, addresses, project notes and photos, quotes, jobs, invoices and payment records.
• Website forms and chat: what a visitor types into a business's quote form or chat, including any photos they attach.
• Technical info: a connection's IP address, used briefly to block spam and abuse, and phone notification tokens so we can send alerts you turned on.

We don't use advertising trackers, and we don't sell or rent anyone's information.

How it's used

• To run the features a business uses: saving leads, sending quotes and invoices, scheduling jobs, recording payments and publishing their website.
• To send the business owner alerts (for example “new lead” or “quote approved”).
• Writing help: when a business turns on “Write my messages for me”, lead details and job facts are sent to an AI service to draft replies, reminders and first-draft quotes. Nothing is sent to a customer until the business owner reviews it and taps send. The website chat uses the same AI service to answer questions about that business.
• To keep the service secure, prevent spam and fix problems.

Who helps us run it

We use a small number of trusted providers, only for running Tradewind:

• Supabase: secure database, logins and photo storage.
• Vercel: hosting for the app and business websites.
• Anthropic: the AI service behind the writing help and website chat.
• Stripe: card payments, if a business turns them on. Card numbers go straight to Stripe; Tradewind never sees or stores them.

How it's protected

Each business can only see its own information, and this is enforced by the database itself. Connections are encrypted, public links to quotes and invoices use long random codes, and we keep encrypted backups so information isn't lost.

How long we keep it

Information stays as long as the business uses Tradewind. When a business leaves or asks us to delete its account, we delete its information, and it falls out of our backups within about 30 days.

Your choices

• Business owners can edit or delete customers, quotes, jobs and invoices in the app at any time, and can ask us to delete their whole account.
• Customers of a business can ask that business to update or delete their details, or contact us and we'll pass the request on.

Children

Tradewind is a tool for businesses and isn't meant for children under 13.

Changes

If we change this policy, we'll update the date at the top. Big changes will be shared with business owners.

Contact

Questions or requests: support@tradewindcrm.com. Support